Santaelena is the customer care manager for InterFACE Talent. She started at the company in October 2008, as the human resources recruitment manager, and she was promoted in late 2009.

The client interaction is Santaelena’s favorite part of the job. She gets the chance to communicate with clients from diverse backgrounds and with different concerns. No two conversations or days are the same.

Says Santaelena, “The most rewarding part of my job is seeing the talent come in for their photoshoot session and thanking me for assistance in the process.”

On a daily basis, Santaelena deals with client relations, and she oversees human resources department’s administrative functions.

Says Santaelena, “InterFACE is an excellent way for parents to help their children gain connections in the entertainment industry.”

“I have seen this department grow from 20 hourly employees that I recruited to the 35 career-minded workers that work here now,” says Paul, call center director. He’s been working for InterFACE Talent since the company first opened.

Paul’s responsibilities are to maintain morale, train new hires, and monitor employees to ensure they provide the best customer service possible.

“InterFACE challenges me in ways I have never experienced and allows me to realize my true potential,” says Paul. “I have the privilege of working with employees who understand and embrace this company mentality.”

Paul is always trying to develop more effective techniques to increase the number of potential clients who walk through the door.

“The most rewarding part of my job is showing people that, even though you start off as an employee, you can achieve a profession,” says Paul. “With hard work and dedication, many people have succeeded beyond their expectations.”

Paul believes that working at InterFACE has made him a better employee, manager, and a better person. He has learned, through perseverance and ambition, to be the best that he can be. Believing in his employer’s mission helps his morale.

“If someone is truly interested in getting into this industry, InterFACE is the key,” says Paul. “InterFACE makes the improbable possible and turns dreams into realistic goals!”

Human Resources Director Carmen has worked for InterFACE since the company celebrated its grand opening. She remembers when InterFACE’s headquarters were just a blueprint and a dream. Says Carmen, “I have seen the company grow from 10 employees, in the first few months, to 250 employees strong!”

Carmen is responsible for determining the strategic and programmatic needs for the human resources department at InterFACE Talent. She presents those needs to senior management and supports the effective implementation of strategies, programs, and services. She also helps to evaluate these things once they have been implemented.

“No two days are the same,” says Carmen, who is challenged by the fast-paced environment. “I never know what the day will bring!”

She enjoys seeing so many employees return to InterFACE year after year. Says Carmen, “I know that InterFACE is a great place to work because, during school breaks, former employees request to work for us again. Fifty percent of our summer staff comes back every year.”

Carmen believes the best part about working for InterFACE is the flexibility and creative environment. Says Carmen, “Our employees have flexible hours, and they are responsible for themselves. We also pride ourselves on being an equal opportunity employer.”

“InterFACE is a young company full of energy. The client comes first, at all times. We pride ourselves in marketing and promoting talent,” says Carmen. “You need to experience it for yourself!”